:root{--color-fondo: #f3f4f6;--color-superficie: #ffffff;--color-borde: #e5e7eb;--color-texto: #111827;--color-texto-suave: #6b7280;--color-primario: #2563eb;--color-primario-oscuro: #1d4ed8;--color-error: #dc2626;--color-exito: #16a34a;--radio: 12px;--sombra: 0 1px 3px rgba(0, 0, 0, .08), 0 1px 2px rgba(0, 0, 0, .04);--sombra-fuerte: 0 10px 25px rgba(0, 0, 0, .1);font-family:system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--color-fondo);color:var(--color-texto)}h1,h2,h3{margin:0}.centrado-pantalla{display:grid;place-items:center;height:100vh;color:var(--color-texto-suave)}.boton{font:inherit;border:1px solid transparent;border-radius:8px;padding:.6rem 1rem;cursor:pointer;transition:background .15s,box-shadow .15s,opacity .15s}.boton:disabled{opacity:.6;cursor:not-allowed}.boton--primario{background:var(--color-primario);color:#fff;font-weight:600}.boton--primario:not(:disabled):hover{background:var(--color-primario-oscuro)}.boton--texto{background:transparent;color:var(--color-texto-suave);padding:.4rem .7rem}.boton--texto:hover{background:var(--color-fondo);color:var(--color-texto)}.boton--mini{background:var(--color-fondo);border-color:var(--color-borde);color:var(--color-texto);padding:.25rem .6rem;font-size:.8rem;border-radius:6px}.boton--mini:hover{background:#e5e7eb}.campo{display:flex;flex-direction:column;gap:.35rem;font-size:.9rem}.campo>span{font-weight:600;color:var(--color-texto)}.campo input,.campo select,.campo textarea{font:inherit;width:100%;padding:.6rem .7rem;border:1px solid var(--color-borde);border-radius:8px;background:#fff;color:var(--color-texto);transition:border-color .15s,box-shadow .15s}.campo input:focus,.campo select:focus,.campo textarea:focus{outline:none;border-color:var(--color-primario);box-shadow:0 0 0 3px #2563eb26}.campo--solo-lectura{background:var(--color-fondo)!important;color:var(--color-texto-suave)}.campo textarea{resize:vertical}.form-fila{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-fila>*{min-width:0}.alerta{padding:.6rem .8rem;border-radius:8px;font-size:.9rem}.alerta--error{background:#fef2f2;color:var(--color-error);border:1px solid #fecaca}.login{min-height:100vh;display:grid;place-items:center;padding:1rem;background:linear-gradient(135deg,#eef2ff,#f3f4f6)}.login__caja{width:100%;max-width:380px;background:var(--color-superficie);padding:2rem;border-radius:var(--radio);box-shadow:var(--sombra-fuerte);display:flex;flex-direction:column;gap:1rem}.login__marca{text-align:center;margin-bottom:.5rem}.login__logo,.cabecera__logo{display:inline-grid;place-items:center;width:48px;height:48px;border-radius:12px;background:var(--color-primario);color:#fff;font-weight:700;letter-spacing:1px}.login__marca h1{font-size:1.3rem;margin-top:.75rem}.login__sub{color:var(--color-texto-suave);font-size:.9rem;margin:.25rem 0 0}.login__ayuda{display:flex;flex-direction:column;gap:.25rem;font-size:.8rem;color:var(--color-texto-suave);background:var(--color-fondo);padding:.75rem;border-radius:8px}.login__ayuda code{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.login__ayuda-grupo{font-weight:700;color:var(--color-texto);margin-top:.35rem}.app{min-height:100vh;display:flex;flex-direction:column}.cabecera{display:flex;align-items:center;justify-content:space-between;padding:.75rem 1.5rem;background:var(--color-superficie);border-bottom:1px solid var(--color-borde);box-shadow:var(--sombra)}.cabecera__marca{display:flex;align-items:center;gap:.75rem;font-weight:700}.cabecera__logo{width:36px;height:36px;font-size:.85rem}.cabecera__empresa{font-size:.78rem;font-weight:700;padding:.15rem .55rem;border:1px solid;border-radius:999px}.cabecera__usuario{display:flex;align-items:center;gap:.75rem}.cabecera__nombre{display:inline-flex;align-items:center;gap:.5rem;font-size:.9rem;color:var(--color-texto-suave)}.rol-chip{font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:.1rem .45rem;border-radius:999px}.rol-chip--admin{background:#eef2ff;color:#4338ca}.rol-chip--usuario{background:var(--color-fondo);color:var(--color-texto-suave)}.rol-chip--superadmin{background:#fdf4ff;color:#86198f;border:1px solid #f0abfc}.campo__ayuda{font-size:.78rem;color:var(--color-texto-suave);margin-top:.15rem}.campo__ayuda--aviso{color:#92400e;background:#fef3c7;padding:.4rem .55rem;border-radius:6px;border:1px solid #fde68a;font-weight:500;margin-top:.4rem}.contenido{flex:1;padding:1.5rem;max-width:1200px;width:100%;margin:0 auto}.tarjeta{background:var(--color-superficie);border:1px solid var(--color-borde);border-radius:var(--radio);box-shadow:var(--sombra);padding:1.5rem}.tarjeta h2{font-size:1.1rem;margin-bottom:1rem}.incidencias-page{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:1.5rem;align-items:start}.form-incidencia{display:flex;flex-direction:column;gap:1rem}.empresa-chip{display:flex;align-items:center;gap:.45rem;padding:.6rem .7rem;border:1px solid var(--color-borde);border-radius:8px;background:var(--color-fondo);color:var(--color-texto-suave);font-weight:600;min-height:42px}.empresa-chip__punto{width:9px;height:9px;border-radius:50%}.lista-incidencias__cabecera{display:flex;align-items:center;gap:.5rem;margin-bottom:1rem}.contador{background:var(--color-fondo);color:var(--color-texto-suave);border-radius:999px;padding:.1rem .6rem;font-size:.8rem;font-weight:600}.vacio{color:var(--color-texto-suave);text-align:center;padding:2rem 0}.incidencias{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.75rem}.incidencia{border:1px solid var(--color-borde);border-radius:10px;padding:1rem;transition:box-shadow .15s}.incidencia:hover{box-shadow:var(--sombra)}.incidencia__top{display:flex;justify-content:space-between;align-items:flex-start;gap:.75rem}.incidencia__empresa{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.incidencia__motivo{font-size:1rem;margin:.2rem 0}.incidencia__cliente{margin:0;font-size:.85rem;color:var(--color-texto-suave)}.incidencia__desc{margin:.75rem 0 0;font-size:.9rem;color:#374151}.incidencia__meta{display:flex;flex-wrap:wrap;align-items:center;gap:.75rem;margin-top:.75rem;font-size:.8rem;color:var(--color-texto-suave)}.prio{font-weight:600;text-transform:capitalize}.prio--alta{color:var(--color-error)}.prio--media{color:#d97706}.prio--baja{color:var(--color-exito)}.badge-estado{display:inline-flex;align-items:center;gap:.4rem;padding:.25rem .6rem;border:1px solid;border-radius:999px;font-size:.78rem;font-weight:600;white-space:nowrap}.badge-estado__punto{width:7px;height:7px;border-radius:50%}.toast-contenedor{position:fixed;bottom:1.5rem;right:1.5rem;display:flex;flex-direction:column;gap:.6rem;z-index:1000}.toast{display:flex;align-items:center;gap:1rem;min-width:280px;max-width:360px;padding:.8rem 1rem;background:var(--color-superficie);border-left:4px solid var(--color-primario);border-radius:8px;box-shadow:var(--sombra-fuerte);font-size:.9rem;animation:toast-entra .2s ease-out}.toast--exito{border-left-color:var(--color-exito)}.toast--error{border-left-color:var(--color-error)}.toast__cerrar{margin-left:auto;background:none;border:none;font-size:1.2rem;line-height:1;cursor:pointer;color:var(--color-texto-suave)}@keyframes toast-entra{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.nav{display:flex;gap:.25rem;padding:0 1.5rem;background:var(--color-superficie);border-bottom:1px solid var(--color-borde)}.nav__link{position:relative;padding:.75rem 1rem;color:var(--color-texto-suave);text-decoration:none;font-size:.9rem;font-weight:600;border-bottom:2px solid transparent;transition:color .15s,border-color .15s}.nav__link:hover{color:var(--color-texto)}.nav__link--activo{color:var(--color-primario);border-bottom-color:var(--color-primario)}.dashboard{display:flex;flex-direction:column;gap:1.25rem}.dashboard__cabecera h1{font-size:1.4rem;margin:0 0 .25rem}.dashboard__cabecera p{margin:0;color:var(--color-texto-suave);font-size:.95rem}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:.85rem}.stats-grid--empresas{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.stat-card{background:var(--color-superficie);border:1px solid var(--color-borde);border-top:3px solid var(--color-primario);border-radius:var(--radio);box-shadow:var(--sombra);padding:1rem 1.1rem}.stat-card__valor{font-size:1.75rem;font-weight:700;color:var(--color-texto);line-height:1.1}.stat-card__label{margin-top:.25rem;font-size:.82rem;color:var(--color-texto-suave);font-weight:600}.filtros{display:flex;flex-wrap:wrap;align-items:center;gap:.6rem;padding:.9rem 1rem}.filtros input[type=search],.filtros select{font:inherit;padding:.5rem .7rem;border:1px solid var(--color-borde);border-radius:8px;background:#fff;color:var(--color-texto)}.filtros__buscar{flex:1 1 240px;min-width:200px}.filtros__contador{margin-left:auto;font-size:.85rem;color:var(--color-texto-suave);font-weight:600}.lista-incidencias-bloque{display:flex;flex-direction:column;gap:1rem}.lista-incidencias--archivo{background:#fafafa;padding:0;overflow:hidden}.lista-incidencias__toggle{width:100%;display:flex;align-items:center;gap:.6rem;padding:.85rem 1.25rem;background:transparent;border:none;border-radius:0;font:inherit;cursor:pointer;color:var(--color-texto)}.lista-incidencias__toggle:hover{background:#f3f4f6}.lista-incidencias__toggle-titulo{font-size:1rem;font-weight:700}.lista-incidencias__chevron{margin-left:auto;font-size:.75rem;color:var(--color-texto-suave)}.lista-incidencias--archivo .incidencias{padding:0 1.25rem 1.25rem}.tarjeta--metrica{padding:1.1rem 1.25rem 1.25rem}.tarjeta__cabecera{display:flex;align-items:baseline;justify-content:space-between;gap:.5rem;margin-bottom:.85rem}.tarjeta__cabecera h2{font-size:1rem}.tarjeta__cabecera small{color:var(--color-texto-suave);font-size:.78rem}.tiempos-fases{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:.85rem}.fase-tiempo{border:1px solid var(--color-borde);border-radius:10px;padding:.85rem 1rem;background:#fff}.fase-tiempo__transicion{display:flex;align-items:center;gap:.45rem;font-size:.82rem;font-weight:600;color:var(--color-texto-suave)}.fase-tiempo__flecha{color:var(--color-primario)}.fase-tiempo__valor{font-size:1.4rem;font-weight:700;margin-top:.3rem}.dashboard__doble{display:grid;grid-template-columns:1fr 1fr;gap:1.25rem}@media (max-width: 860px){.dashboard__doble{grid-template-columns:1fr}}.ranking{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.5rem}.ranking__fila{display:flex;align-items:center;gap:.75rem;padding:.5rem .65rem;border:1px solid var(--color-borde);border-radius:8px;background:#fff}.ranking__pos{display:inline-grid;place-items:center;width:26px;height:26px;border-radius:50%;background:var(--color-fondo);font-weight:700;font-size:.85rem;color:var(--color-texto-suave)}.ranking__fila:nth-child(1) .ranking__pos{background:#fef3c7;color:#92400e}.ranking__fila:nth-child(2) .ranking__pos{background:#e5e7eb;color:#374151}.ranking__fila:nth-child(3) .ranking__pos{background:#fde2c8;color:#9a3412}.ranking__info{display:flex;flex-direction:column;gap:.2rem;min-width:0;flex:1}.ranking__nombre{font-weight:600;font-size:.9rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ranking__total{font-weight:700;font-size:1.05rem;color:var(--color-primario)}.prio-dominante{display:flex;align-items:baseline;gap:.55rem;margin-bottom:.85rem}.prio-dominante__nombre{font-size:1.8rem;font-weight:800;line-height:1}.prio-dominante__pct{font-size:1rem;font-weight:600;color:var(--color-texto-suave)}.prio-distribucion{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.4rem}.prio-distribucion__fila{display:grid;grid-template-columns:60px 1fr 28px;align-items:center;gap:.55rem;font-size:.85rem}.prio-distribucion__label{color:var(--color-texto-suave);font-weight:600}.prio-distribucion__barra{height:8px;border-radius:999px;background:var(--color-fondo);overflow:hidden}.prio-distribucion__relleno{height:100%;border-radius:999px;transition:width .25s}.prio-distribucion__valor{font-weight:700;text-align:right}.login__pie{text-align:center;margin:0;font-size:.85rem;color:var(--color-texto-suave)}.login__pie a{color:var(--color-primario);text-decoration:none;font-weight:600}.login__pie a:hover{text-decoration:underline}.usuarios-page{display:flex;flex-direction:column;gap:1rem}.acciones-arriba{display:flex;justify-content:flex-end}.usuarios{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.6rem}.usuario{border:1px solid var(--color-borde);border-radius:10px;padding:.85rem 1rem;display:flex;flex-direction:column;gap:.5rem;transition:background .15s}.usuario--inactivo{background:#fafafa;border-color:#e7e7e7}.usuario--inactivo .usuario__nombre,.usuario--inactivo .usuario__email{color:var(--color-texto-suave)}.usuario__principal{display:flex;justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap}.usuario__info{min-width:0}.usuario__nombre{font-size:1rem;margin:0 0 .15rem;display:inline-flex;align-items:center;gap:.45rem;flex-wrap:wrap}.usuario__email{margin:0;font-size:.85rem;color:var(--color-texto-suave)}.usuario__chips{display:flex;align-items:center;gap:.55rem;flex-wrap:wrap}.usuario__chips select{font:inherit;font-size:.85rem;padding:.3rem .5rem;border:1px solid var(--color-borde);border-radius:6px;background:#fff}.empresa-chip-mini{font-size:.75rem;font-weight:700;padding:.15rem .55rem;border:1px solid;border-radius:999px}.badge-pendiente{font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.4px;padding:.1rem .5rem;border-radius:999px;background:#fef3c7;color:#92400e}.switch{display:inline-flex;align-items:center;gap:.45rem;cursor:pointer;font-size:.82rem;color:var(--color-texto-suave)}.switch input{position:absolute;opacity:0;pointer-events:none}.switch__visual{position:relative;width:34px;height:20px;border-radius:999px;background:#d1d5db;transition:background .15s}.switch__visual:after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px #0003;transition:left .15s}.switch input:checked+.switch__visual{background:var(--color-exito)}.switch input:checked+.switch__visual:after{left:16px}.switch input:disabled+.switch__visual{opacity:.5;cursor:not-allowed}.switch__label{min-width:60px}.usuario__acciones{display:flex;align-items:center;gap:.5rem}.cambio-pwd{display:flex;align-items:center;gap:.45rem;flex-wrap:wrap}.cambio-pwd input{font:inherit;padding:.35rem .55rem;border:1px solid var(--color-borde);border-radius:6px;min-width:200px}.form-nuevo-usuario{display:flex;flex-direction:column;gap:.85rem}.form-nuevo-usuario__acciones{display:flex;justify-content:flex-end;gap:.5rem}.checkbox{display:inline-flex;align-items:center;gap:.5rem;font-size:.9rem;color:var(--color-texto)}.guia-prioridades{background:#f8fafc;border:1px solid var(--color-borde);border-left:3px solid var(--color-primario);border-radius:8px;padding:.7rem .85rem;font-size:.82rem}.guia-prioridades header{font-weight:700;color:var(--color-texto);margin-bottom:.5rem}.guia-prioridades ul{list-style:none;margin:0;padding:0;display:grid;gap:.35rem}.guia-prioridades li{display:grid;grid-template-columns:70px 1fr;align-items:center;gap:.55rem;color:var(--color-texto-suave)}.guia-prioridades__chip{display:inline-block;text-align:center;font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.4px;padding:.18rem .45rem;border-radius:999px;color:#fff}.guia-prioridades__chip--baja{background:#16a34a}.guia-prioridades__chip--media{background:#d97706}.guia-prioridades__chip--alta{background:#dc2626}.guia-prioridades__chip--critica{background:#7c1d6f}.tutorial{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1100;display:grid;place-items:center;padding:1rem}.tutorial__backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:#0f172a73;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.tutorial__caja{position:relative;background:var(--color-superficie);border-radius:14px;box-shadow:var(--sombra-fuerte);padding:1.5rem;width:min(440px,100%);display:flex;flex-direction:column;gap:.85rem;animation:tutorial-entra .2s ease-out}@keyframes tutorial-entra{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.tutorial__progreso{display:flex;gap:.35rem;margin-bottom:.25rem}.tutorial__punto{width:22px;height:4px;border-radius:999px;background:#e5e7eb;transition:background .2s}.tutorial__punto--activo{background:var(--color-primario)}.tutorial__titulo{font-size:1.15rem;margin:0}.tutorial__contenido{margin:0;color:var(--color-texto);line-height:1.45}.tutorial__acciones{display:flex;align-items:center;justify-content:space-between;gap:.5rem;margin-top:.35rem}.tutorial__nav{display:flex;gap:.35rem}.logs-page{display:flex;flex-direction:column;gap:1rem}.logs{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.5rem}.log-fila{border:1px solid var(--color-borde);border-radius:8px;padding:.7rem .9rem;display:flex;flex-direction:column;gap:.35rem;background:#fff}.log-fila__cabecera{display:flex;align-items:center;gap:.6rem;justify-content:space-between}.log-fila__fecha{font-size:.78rem;color:var(--color-texto-suave);white-space:nowrap}.log-fila__cuerpo{display:flex;flex-direction:column;gap:.2rem;font-size:.85rem}.log-fila__actor{display:inline-flex;align-items:center;gap:.45rem;flex-wrap:wrap}.log-fila__tag{font-size:.7rem;font-weight:600;padding:.05rem .4rem;border-radius:999px;background:var(--color-fondo);color:var(--color-texto-suave);text-transform:uppercase;letter-spacing:.3px}.log-fila__target{color:var(--color-texto-suave);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.8rem}.log-fila__detalles{color:var(--color-texto);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.78rem;background:var(--color-fondo);padding:.35rem .5rem;border-radius:6px;word-break:break-word}.log-fila__ip{font-size:.72rem;color:var(--color-texto-suave);font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.log-chip{display:inline-block;padding:.18rem .6rem;border-radius:999px;font-size:.74rem;font-weight:700;letter-spacing:.3px}.log-chip--info{background:#eff6ff;color:#1d4ed8}.log-chip--exito{background:#ecfdf5;color:#15803d}.log-chip--error{background:#fef2f2;color:#b91c1c}@media (max-width: 860px){.incidencias-page,.form-fila{grid-template-columns:1fr}}